Frequently Asked Question

Click on the left area of the product's image, marked by "+" or on the product's image itself to see a larger image of the product at the model's description page.

Click on the product's name or on the product's photo.

1. You can purchase form both products catalogue and the model's description page.
Products catalogue consists of three folders: Digital Audio Recorders, Audio Recording Modules, Digital Video Recorders. Enter the needed folder and activate List mode in Page View in the right upper corner of the products catalogue.

2. Enter the required quantity of the products you wish to purchase in the field Qty on the right from the product name.

3. Click Add to cart on the right of the product name.

3. After the choice done, go to your private area My account (right upper corner of all pages) and enter My basket. Here you'll see your order with the products you chose. 

4. You may specify the delivery charges in the field Include delivery charges ($).
You may contact us in order to get the exact price of delivery charges.
If you leave the field unfilled, you will be charged by courier mail upon your order delivery.
Otherwise, if you have your own UPS account, please specify it in the field Special instructions for shipment.

5. You are welcome to specify the required date of delivery in the field Desired date of delivery.

6. Enter your contact telephone number into the field Special instructions for shipment for delivery purposes. Also please note that we require only actual postal address since UPS does not deliver shipments to PO boxes.

Please note: for wholesale payments by card it is possible to add to cart approximate quantity of any model, so that to fit the sum of your actual order. The disparity with the sum you would like to order to can be covered by adding delivery charges in the field Include delivery charges ($) below your order at page My basket. 
In such case kindly specify the actual items and their quantity in the field Special instructions for shipment below your order at page My basket.

7. Enter Buy now from Kagi.

After finishing the payment procedure in the Kagi service, you shall receive your order confirmation from Kagi by e-mail within few minutes if your order is approved by Kagi and under $1000, or after my approvement if it is approved by Kagi and larger than $1000.

Enter the required quantity of the products you wish to purchase on the right from the needed model's modification.

You can find the sum of delivery charges in the field Delivery charges, calculated by UPS.com.  

This discount relates to the choosen payment method and does not relate to the product price. This is a Kagi's discount.
Click here to get explanations regarding VAT.

Enter the total amount of your order in the way as you enter delivery charges - on the right from the field "Enter delivery charges...".

Kagi accepts all major credit cards -- Visa, MasterCard, American Express, Optima, Discover (Novus), Diner's Club, Eurocard, Carte Blanche and JCB.
We also accept checks, cash, purchase orders (when accompanied by a check) and money orders. We accept over 20 currencies.
You may send cash or checks in a non U.S. currency. If you select a non U.S. currency, our order page will automatically convert the total price of the order to that currency.
If you send a check in USD drawn on a bank outside the U.S., the order must be for $100 or over.
We do not accept PayPal at this time.

If your order is under 500 USD, so usually it is approved in few minutes.
If your order is above 500 USD, so this may take from few minutes to several hours. Such orders are approved by TS-Market manager.
The threshold amount, 500 USD, can be changed without notice.
Orders from some countries are set to be approved before payment made in the same way as orders above 500 USD.

If you use @hotmal.com or @yahoo.com e-mail address.
Kagi needs to trace a customer for the payment security reasons.
But since these servers are internationally used, Kagi cannot trace a customer.
In this case you need to use an e-mail from a national mail server.
Your order is not approved if Kagi finds it fraudulent.

No, we do not make so for security purposes. We never know your complete card details and we do not need to know it.

Small orders are shipped on the next day after an order receipt. Most orders are shipped within 1 week after an order receipt. Shipping time of big orders is calculated depending on manufacturing time.

1-4 days, depending on a country.

The purchased items can be shipped from Russia or from our US stock. The items, available for shipment from our US stock, are marked as "Ready for fast shipment".
We reserve the right to choose where from to ship the products, however if you have any preferences please let us know.

We use UPS only for shipments from Russia and can use UPS, USPS and DHL for shipments from our US stock. For more details regarding the shipment terms please click here.

Yes, you can use any convenient way of payment, provided by Kagi, or you can pay via bank wire. If the stated ways of payment are not acceptable for you, please contact us to find out other ways of payment.

You are welcome to contact our dealers regarding our products.

We completely refund payments for the goods sold by TS-Market and in case if a product is returned in the original state and package. A customer can return a good product or a rejected product. Anyway we shall refund the payment immediately upon the product receipt.
In case a returned product is broken by user or does not include complete shipment set, we shall deduct from the refund amount the cost of repair or the cost of the missed items.

Rejected goods can be returned for warranty service or refund during the warranty period - 1 year from the date of sale.
However initially we kindly request you to contact us to give us a chance to fix the problem remotely.

Otherwise please contact us for the return instructions.

Telesystems Company undertakes obligations of guarantee repairs of the product within 1 year from the date of sale.

Claims for guarantee repairs are not accepted at:

•  operation rules violating;
•  mechanical damages;
•  absence of Telesystems' stamp on the present document.

All the questions concerned returning and exchanging the product, are solved in accordance with the Consumer protection laws.

Warning! The guarantee does not cover batteries .

In case of return for warranty service please kindly contact us for the return instructions.
 

Also you can look through Kagi's FAQs for required assistance.
Or you are welcome to contact us with any questions

You can always download the last version of the firmware and software from our website for free here.

We are happy to assist you!

Please note:

We do not provide technical support or access to firmware/software files to the customers who bought our products from e-bay.

We provide the above listed service only to the customers who purchased our products either from us directly or from our dealers. The list of the dealers is available here. At present files for downloading are available for the owners of serial numbers from our base.  

To get technical support please contact our technical support specialist: support@ts-market.com. Please specify the serial number of the device in your letter. 

Please note:
If you need maximal local technical support, please obtain our products from the nearest Primary Distributor. Primary Distributors for other customers can provide warranty service only and never technical support. Technical support is provided by direct seller or by our company, by e-mail, since we need time to consider carefully and discuss many situations with technical specialists.

When you click on "Buy now from Kagi" from our web site, you receive the partial amount and below of it there is the VAT amount. On the left there is a link "No VAT". Clicking on it the system asks you for the VAT number. After the system check about it, if it results correct it puts away the VAT and corrects the amount.